SHIPPING LEAD TIME: Please allow 10-14 working days for us to make your item(s). Janine King® bags are handcrafted and made-to-order with special care and attention to detail. They are not stocked or mass-produced. We appreciate your patience and are confident that you will be delighted with your selections.
SHIPPING METHOD: On domestic orders, all Laptop Bags ship USPS Priority Mail. Accessory items and Market Totes ship First Class Mail. International orders please contact us for shipping rates.
SHIPPING INSURANCE: Optional but recommended. If you would like your package insured, please contact me for an adjusted invoice prior to making payment.
RETURN POLICY: Sales are final on reserved listings and all styles of laptop bags because they are made-to-order in the style, size and fabric of your choosing and therefore difficult for us to resell. All other items may be returned for refund of the item price. Shipping costs are not refundable. We do not offer exchanges because we do not carry inventory. The item must be returned within 14 days of receipt in new unused condition and accompanied with your invoice and a note explaining reason for return.